Interactive Whiteboards
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    • #33585
      IT SupportIT Support
      Participant

      Hello,

      We purchased 11 of the 88″ Touch IWB and these were installed over the Easter Holidays.

      Unfortunately 1 of them seems to have developed a fault in that when using the pen or your finger the cursor like to jumps all over the place.

      When we had this at the other school in the trust it was diagnosed that the control board on the back needed replacing, could this be something that has happened to this board and we are just unlucky that its happen on a brand new board.

      Thanks,

      Gary.

    • #33589

      Hello Gary,

      Thank you for contacting Promethean Technical Support.

      Due to the nature of the issue you reported, we are going to contact you directly via email with specific troubleshooting and questions.

      Kind regards,

      Arianna

      Promethean Technical Support

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