- This topic has 4 replies, 3 voices, and was last updated 6 years, 2 months ago by
Anonymous.
-
AuthorPosts
-
-
November 25, 2014 at 11:50 am #131
Jonny
ParticipantWe have got some new Stone NT310-H laptops but none of them are picking up the interactive whiteboard. I first build the laptops from an image and when I plugged the USB in I got an error saying “device not recongnised”. If I go into device manager and look at device status it says “device cannot start”. I have all the latest drivers etc and the board still works fine on the old laptops. I have tried putting windows 7 on from a disk but still get the same errors.
Running windows 7 64x
Whiteboard S/N ABV378500 -
November 25, 2014 at 3:23 pm #3540
Anonymous
InactiveHi Jonny,
Thank you for using our Support Community.
Do you happen to know if the new laptops have USB 2.0 or USB 3.0 ports?
To make sure the board is functioning properly, make sure the latest ActivDriver is installed.Make sure you install the driver before connecting the board.
You might have to un-install the driver that is currently installed, restart the machine and then do a clean install of the 64-bit driver linked above to make sure the board is picked up correctly.Please feel free to give us a call if you need any assistance, your call reference number is 00461175
-
December 12, 2014 at 10:20 am #3541
Anonymous
InactiveHi
I have the latest drivers installed but it is still not picking the board up. The ports are USB 3.
-
December 12, 2014 at 10:22 am #3542
Anonymous
InactiveSorry I have USB 3 and 2 ports
-
December 12, 2014 at 1:41 pm #3543
Anonymous
InactiveThanks Jonny, I noticed that you have spoken to our Tech Support since your last post, so I will leave you in their capable hands.
We have escalated the issue and will come back to you as soon as possible.
-
-
AuthorPosts
- You must be logged in to reply to this topic.
Search Forums
Announcements
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)