Interactive Flat Panels
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    • #33732
      Elizabeth SimsElizabeth Sims
      Participant

      I have a Promethean (Nickel) Panel and I have been unable to get “touch” to work on the panel while is extended view.  I have a Dell Desktop (Optiplex 7010) – Windows 10 –  that it is connected to.  I can set to extended view and slide windows over, but the touch will not work at all.  Is there a setting that needs to be made?  If so, can someone share or make suggestions?  THANKS!

    • #33740
      Adam H PrometheanAdam H Promethean
      Senior Moderator

      Hi Elizabeth,

      Thank you for your post. It’s strange to hear that the extended desktop doesn’t have any touch as the Nickel Panel is a Touch Only device.

      Does the same happen with another computer?

      Do you have ActivDriver installed on the computer at all? If so, please try and uninstall ActivDriver from the computer and try again.

      More information can be found in the following article: https://support.prometheanworld.com/article/1814/

      We look forward to hearing back from you.

      Kind regards,
      Adam H

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