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    • #174
      Laura WalkerLaura Walker
      Participant

      I have a set of ActivExpressions v1 that I just upgraded. I first upgraded the kernel from 1 to 2 and then then to the current build. Now none of them will register to the hub. I keep getting a message that says their is no active registration session open. What should I do?

    • #3651
      Anonymous
      Inactive

      Hi Laura, 

      Have you also updated your Hub and Driver?  
      You shouldn’t normally have to , but in this case I would recommend getting everything on the latest version. 
      You can find the latest ActivDriver and Hub upgrade instructions on our Knowledge Base, separate links below: 

      Hub Firmware Upgrade
      Driver Update

      Alternatively, please don’t hesitate to call our Tech Support and they can talk you through and do further troubleshooting with you. 
      Your reference is : 00465055

      EDIT:  Sorry, one thing I forgot to mention:  before you do all this, make sure your target devices in ActivInspire are still set to ActivExpression devices and not Activotes! 

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