Software Solutions
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    • #34672
      Randee FrankelRandee Frankel
      Participant

      ActivBoard V8.04 Build 4

      Board Driver 5.13.9

      Active Driver 5.18.19

      Inspire Software 2.22

      Big Sur 13.1

      Following suggestions in another post, I completely uninstalled all activinspire software and did a completely fresh install.

      The board calibrates and works with a different computer that does not have Big Sur installed.

      When connected to the computer with Big Sur installed the pen does not respond at all.

      If the control panel is opened and visualview utility is launched the pen writes there.

      All of the required components have been added to the system preferences > Security > Accessibility > Privacy section.

      What else can we do to get this working?

    • #34761
      Raven PrometheanRaven Promethean
      Moderator

      Hi Randee,

      Try using the pens after a firmware upgrade to the board to version 8.10 Build 7.
      See the link below for the firmware file and how-to instructions. This update will require admin rights.

      1038

      Let us know if you have any other questions or if the issue persists.

      Thank you,
      Raven
      Promethean Technical Support

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