Interactive Flat Panels
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    • #34624
      Tara PlouffTara Plouff

      Occasionally, when apps are opened (for example, Slides), the board will freeze and/or the app will crash. This occurs with any app. This is a fully updated AP6-70 with a slide-in OPS-G. I factory reset the panel–no change in issue. I also completed a manual firmware update on the panel, but the issue persists. What do you recommend?

      Thank you!


    • #34714

      Hello Tara,

      Thank you for your post on our Support Community.

      Due to the nature of the issue you reported, we are going to contact you directly via email with specific troubleshooting and questions.

      Thank you and kind regards,


      Promethean Technical Support

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