April 23, 2021 at 3:31 pm #33361
A user says her AP7-U75 will randomly close apps and restart itself occasionally–usually in the morning. The last time this happened, I tried hard resetting the board, but that didn’t work. Board is updated. Any ideas?
April 26, 2021 at 2:51 pm #33368Kate PrometheanModerator
Thanks for your post. Please could you confirm if the Panel has an integrated OPS-G or is it just the Panel Android source in use?
Is this issue with any apps in particular or all apps? Could you please confirm the exact version of firmware that appears in the update app? This can be accessed via the locker.
It may also be worth clearing all cache and cookies from the apps causing issues: settings > apps > app info > select the app in question > storage > clear cache and cookies.
When the Panel restarts itself could you please confirm the LED sequence?
We look forward to hearing back from you.
Promethean Technical Support
April 30, 2021 at 12:28 pm #33430
It is an integrated OPS-G. The apps that usually cause the restart are Slides or Chromium (that’s what she uses the most). I cleared cache and cookies for those apps, but it still restarted itself yesterday. I don’t know the LED sequence when it restarts itself; the user did not see the lights when it happened.
May 3, 2021 at 11:16 am #33445Craig PrometheanModerator
Thank you for your post.
Does the whole ActivPanel reset? Do you only see this issue when using Chromium or a specific app/site?
If you could let us know what happens when the ActivPanel restarts, it will help us identify the cause.
May 5, 2021 at 8:11 pm #33486
Yes, the whole panel resets. The user says that the panel will be on (maybe on a Slide–she won’t even be touching the panel), and suddenly it will reset completely. The entire panel will shut down and go through the start process (the Promethean logo will come up, etc.). Also, she says for the last week, her annotation is spotty. Sometimes she can write without issue, but sometimes the pen (or her finger) will suddenly not be recognized (create spotty writing).
I have already cleared cache and appdata for Slides. The issue still happens.
May 7, 2021 at 10:17 am #33509
May 7, 2021 at 8:01 pm #33515Ryan DieterParticipant
Why not just remove the OPS-G ? With the AP7 it is not needed anymore , and if you have Panel Management setup you can integrate Google Play with the panel
I had a similar issue, removed OPS-G and that eliminated the issue
OPS-G’s have no use in AP7 panels
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