My pen is not calibrating. I had a “computer issue” last week, and when the techs brought it back, I had to put in my activation code. When done, the pen was not calibrated. It works, but won’t calibrate. I’ve tried using the ‘flame’, but it’s not working.
Thank you for your post.
Can you please confirm the model of ActivBoard you have? You will find a small stick on the ActivBoard giving you a model number.
Also can you please provide us with the firmware version and driver version, both can be found in your ActivManager control panel.
The latest driver is 5.12 and can be downloaded from support.prometheanworld.com (please disconnect the ActivBoard and remove your current driver first).
We look forward t hearing from you,