Interactive Whiteboards
Viewing 3 reply threads
  • Author
    Posts
    • #35966
      Valerie BuschonValerie Buschon
      Participant

      My pen is not working with my Promethean Board. I have updated the driver and followed all help solutions.

    • #35969
      Karen PrometheanKaren Promethean
      Moderator

      Hello Valerie,

      Thank you for your post.

      What is the model number of the board in use?

      Was the pen working with the board previously?  Please also describe the pen that is not working.

      Lastly, is there another known working pen to test on the board?

      We look forward to your reply and to assisting you further.

      Kind Regards,

      Karen

    • #35978
      Valerie BuschonValerie Buschon
      Participant

      My Promethean Board is not working.  I have updated the driver and followed all help solutions.

    • #35979

      Hello Valerie,

      Thank you for your post to our Forum.

      Due to the nature of this issue, we are going to contact you directly via e-mail with specific troubleshooting questions.

      Kind regards,
      Jordan
      Promethean Technical Support

       

Viewing 3 reply threads
  • The topic ‘Pen Not Working’ is closed to new replies.