My pen is not working with my Promethean Board. I have updated the driver and followed all help solutions.
Thank you for your post.
What is the model number of the board in use?
Was the pen working with the board previously? Please also describe the pen that is not working.
Lastly, is there another known working pen to test on the board?
We look forward to your reply and to assisting you further.
My Promethean Board is not working. I have updated the driver and followed all help solutions.
Thank you for your post to our Forum.
Due to the nature of this issue, we are going to contact you directly via e-mail with specific troubleshooting questions.
Promethean Technical Support