Interactive Flat Panels
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    • #19307
      Steph AndersonSteph Anderson
      Participant

      when using extended mode on the laptop the pen doesn’t work, only using a finger. Why?

      Both pen or finger work when using the board in duplicate mode from laptop.

       

    • #19308

      Hi Steph,

      Can you let us know which model of ActivPanel and operating system is being used?

      Kind regards,
      Adam

      Promethean Support

    • #19309
      Steph AndersonSteph Anderson
      Participant

      running Windows 10 and the board is ActivPanel Ti series model AP7 B75

    • #19319

      Hi Steph,

      Windows 10 supports the following inputs ONLY across an extended desktop and to control INDIVIDUAL screens:

      Touch Inputs
      Stylus Inputs
      Palm/ block erase.

      Windows 10 does not support the following input to control a single extended desktop display:

      Mouse inputs

      For Stylus inputs – This is where this one starts changing things slightly. The ‘stylus’ input that is being sent to the operating system is intercepted by ActivDriver (if installed) and turned into a ‘mouse’ input.
      Microsoft Windows 10 does not support a mouse input to control a single monitor,  mouse inputs will always ‘span’ across the entire desktop area.
      It may be that you wish to change your ActivDriver settings under the Pen tab to “Tablet” rather than “Mouse”.
      Alternatively, if you do not have the ActivDriver installed, Windows has ‘Tablet PC Settings’ which allows you to calibrate pen input and touch input. You may find that this helps too.

      Kind regards,

      Adam

      Promethean Technical Support

       

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