Software Solutions

This topic contains 5 replies, has 2 voices, and was last updated by Adam K Promethean Adam K Promethean 1 week ago.

  • Author
    Posts
  • #17861
    Erik Vigeland
    Erik Vigeland
    Participant

    Everything looks correct when I open Activinspire. I can calibrate using the pen. I can move the arrow around with the pen in a flipchart. The issue is when I try clicking on the toolbox or have the writing tool selected, it moves the pen around, but doesn’t write.

    Troubleshooting:

    • Updated both Inspire and Driver (latest version as of 10/8/19).
    • Restarted both board and computer. Tried different USB port.
    • Tried a different pen that I know is writing on a different, but same model board.

    I feel like there is a setting that isn’t correct, but I’m at a loss…

  • #17868

    Hi Erik,

    Thanks for posting.

    Can you let us know the model of the product you are using? This will be next to your serial number (although we do not need this).

    Are you also using a Windows or Mac computer?

    Kind regards,

    Adam

    Promethean Support

  • #17878
    Erik Vigeland
    Erik Vigeland
    Participant

    AVB378PRO

    Mac: 10.14.6

    Thanks!

  • #17885

    Hi Erik,

    You will need to enable activhardwareservice.

    Go to System Preferences and select Security & Privacy.

    Click the Privacy tab and select Accessibility.

    Click the lock to make changes, find activhardwareservice in the list, and check the box to enable it.

     

    I hope this helps.

    Thanks

    Adam

     

  • #17895
    Erik Vigeland
    Erik Vigeland
    Participant

    It is checked.

    The pen will make the cursor arrow move around the board. For some reason it just won’t allow her to click on the writing tool.

    I can calibrate and it recognizes the pens there. It just won’t recognize it on the tools.

  • #17899

    Hi Erik Vigeland,

    Thanks for the update.

    Can you confirm if this issue is only happening within ActivInspire?
    Is this working in other programs when you choose to select apps etc?

    Kind regards,

    Adam

    Promethean Support

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