Software Solutions
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    • #17861
      Erik VigelandErik Vigeland
      Participant

      Everything looks correct when I open Activinspire. I can calibrate using the pen. I can move the arrow around with the pen in a flipchart. The issue is when I try clicking on the toolbox or have the writing tool selected, it moves the pen around, but doesn’t write.

      Troubleshooting:

      • Updated both Inspire and Driver (latest version as of 10/8/19).
      • Restarted both board and computer. Tried different USB port.
      • Tried a different pen that I know is writing on a different, but same model board.

      I feel like there is a setting that isn’t correct, but I’m at a loss…

    • #17868

      Hi Erik,

      Thanks for posting.

      Can you let us know the model of the product you are using? This will be next to your serial number (although we do not need this).

      Are you also using a Windows or Mac computer?

      Kind regards,

      Adam

      Promethean Support

    • #17878
      Erik VigelandErik Vigeland
      Participant

      AVB378PRO

      Mac: 10.14.6

      Thanks!

    • #17885

      Hi Erik,

      You will need to enable activhardwareservice.

      Go to System Preferences and select Security & Privacy.

      Click the Privacy tab and select Accessibility.

      Click the lock to make changes, find activhardwareservice in the list, and check the box to enable it.

       

      I hope this helps.

      Thanks

      Adam

       

    • #17895
      Erik VigelandErik Vigeland
      Participant

      It is checked.

      The pen will make the cursor arrow move around the board. For some reason it just won’t allow her to click on the writing tool.

      I can calibrate and it recognizes the pens there. It just won’t recognize it on the tools.

    • #17899

      Hi Erik Vigeland,

      Thanks for the update.

      Can you confirm if this issue is only happening within ActivInspire?
      Is this working in other programs when you choose to select apps etc?

      Kind regards,

      Adam

      Promethean Support

    • #18022
      Amy GoebelAmy Goebel
      Participant

      We’re having the same issues.  We have the same model boards and staff are on the same OS.  Super FRUSTRATING!

      • #18033

        Hi Amy,

        I can see you posted on the below thread.

        I’ve responded here to you:

        New Mac OS

        Thanks

        Adam

        Promethean Support

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