What is ActivInspire?
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    • #1215
      Stephanie ByersStephanie Byers
      Participant

      Power light is red…will not turn on.

    • #6332
      Anonymous
      Inactive

      Hi Stephanie,

      Thank you for your post.

      Try to do a power reset and check if the issue still happens.

      If it still occurs, please check if the same issue happens with another lamp of the same model.

      Please let us know the outcome.

      Thank you

      Miguel
      Promethean Technical Support

    • #6333
      Anonymous
      Inactive

      I have a PRM-20A with a red power light on and a dim yellow replace lamp light. I have replaced the lamp with a new one but it will not turn on. The unit has been power cycled three times and the lamp reset in projector twice.

    • #6334
      Anonymous
      Inactive

      Hi Stephanie,

      Thank you for your post.

      Due to the age of the projector it is unlikely to be covered under the warranty but i am sending you an email to advise of our chargeable repair service.

      Thank you,

      Craig

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