Interactive Flat Panels
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    • #1282
      Danny BoswellDanny Boswell
      Participant

      no problem writing on ActivTouch board with finger but skipping occurs when using the pen with the felt tip that comes with board.

    • #6521
      Anonymous
      Inactive

      Hi Danny,

      Can you please provide us with the following –

      Driver version – The latest driver is 5.12 and can be downloaded from Support.PrometheanWorld.com (please disconnect the ActivBoard and remove your current driver first).

      Firmware version.

      ActivBoard Touch model number (found on the board).

      Finally can you please test a different ActivPen just to rule out pen.

      Thank you,

      Craig

    • #6522
      Anonymous
      Inactive

      Hello Craig,

      The Driver Version is 5.12.16
      Firmware version is V5.34
      ActivBoard6Touch88D
      Several other pens were tested and all were skipping however, some skipped worse than others.
      Even tested the pens previously issued with these boards-they are
      somewhat larger than this newest pen that looks somewhat like the old ActivPen with nibs.

       Fingers never skipped.

      One additional thing: I tried a stylus pen that I had  that has a soft nylon like end on it (a little different than the Promethean pen) and it made lines that never skipped.

      Thanks,
      Danny

    • #6523
      Anonymous
      Inactive

      Hello,

      Please could you let us know different computer and full admin user has been tried?

      Has any other ActivBoard Touch that show the same problem?

      Could you please send us a video of the issue.

      Thank you.

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