Interactive Flat Panels
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    • #32073
      Loretta JenkinsLoretta Jenkins

      Unable to use or Calibrate Pens. Flame is White. This is happening for both the old driver (which has been removed/Uninstalled), and the new driver (installed).

    • #32081
      Wendy PrometheanWendy

      Hi Loretta,

      Thank you for posting to our teacher community.

      As this is more a technical query that will require specific information for the ActivBoard, I create a case and send you an email for further details.

      Please do not hesitate to get back to us with the case reference number once you’ve received the email if you have any questions, we’d be happy to help.


      Thank you,


      Kind regards,



      Promethean Technical Support


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