We are having issues with our remotes. The menu, freeze, volume, power, and black out buttons work fine. However, the navigate/select buttons do not appear to do anything. Not sure why. Any suggestions?
Thank you for reaching out.
The remote is designed to adjust volume, freeze, and toggle power. It will not navigate through menu options or select items in the unified menu.
We have had this functionality requested to us in the past and we do have an enhancement ticket open with our developers to consider implementing in the future. We will add your request to our ticket.
Please let us know if we can answer anything further.
Promethean Escalations Team