- This topic has 5 replies, 5 voices, and was last updated 4 years, 2 months ago by Anonymous.
January 20, 2016 at 10:52 am #1235Tania GattParticipant
I have the latest version of ActivInspire (V-2.4) installed on Windows 10. When I am using the screen recorder and opening the saved video file, although the sound is being recorded and played, I cannot see the flipchart image I am annotaing and I am just seeing a black screen when the video is playing. Before I installed it on Windows 10 this feature worked well. Can you please advise me how I can solve the problem since this is a very useful feature? Thanks
January 20, 2016 at 11:48 am #6399AnonymousInactive
Thanks for posting. Windows 10 is only supported on ActivInspire v2.5 onwards, the update check within the software has not been updated yet, however if you follow this link:
You will be able to download the compatible version and install it over the top of your current version and everything should work perfectly after that.
If we can be of any further assistance please do not hesitate to get back in touch.
Promethean Technical Support
(Support Case: 618032)
August 7, 2017 at 4:50 pm #6400AnonymousInactive
I am having this same issue. I have version 2.9. Any other suggestions?
August 7, 2017 at 6:24 pm #6401AnonymousInactive
We would first recommend confirming that all available Windows updates have been downloaded and installed on this computer through Windows’ Settings (START > Settings > Update and Security) and that the updated ActivInspire 2.10 has been downloaded from its download page on Promethean Support and installed on the computer, as well.
Has the resulting file been giving the same black screen when opened with any other video player (e.g. VLC, QuickTime, Windows Media Player, etc.) or when opened on any other computer?
When starting a screen recording, before pressing the record button, click the button labeled with an ‘M’ then select the video camera that appears; what video settings are in place there?
August 15, 2017 at 7:54 pm #6402AnonymousInactive
It was either a black screen showing with only audio playing or it would not record at all showing Recording Error 9 or 14. I did not have to download the newest version, but I did change my default movie player to VLC and it worked. I also had to record right to My Documents and not in a buried folder. Seems to be working for me now. Thank you.
August 16, 2017 at 4:42 am #6403AnonymousInactive
Thanks for letting us know that you’ve got this issue fixed.
Enjoy your day.
Promethean Technical Support
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