November 2, 2020 at 9:55 pm #31123Joe ParkParticipant
So, the Screen Share extension gives us an RTC error when we try to connect to a Nickel panel. This is understandable, because we have our wireless setup in NAT mode; wireless clients can’t talk to each other.
BUT, when we use the Windows and iOS Screen Share apps, we can connect.
Has anyone else had this happen? Is there a way to keep our network in NAT mode and successfully use the Chrome extension?
November 3, 2020 at 4:58 pm #31136Slim PrometheanModerator
Thank you for your post!
We have seen instances where updating the Chrome OS to the latest version may resolve the ScreenShare RTC error.
Please make sure that Chrome OS is updated to the latest version.
Promethean Technical Support
March 2, 2021 at 7:35 pm #32659Xan RobertiParticipant
I have the same issue! I’d love more info on how to resolve this!
March 3, 2021 at 12:35 am #32666Ashley SParticipant
I, and I’m sure many others, prefer a solution that does not involve updating to the latest version of Chrome OS, if possible. Many school districts are limited to previous Chrome versions to comply with state testing/app requirements.
March 4, 2021 at 11:21 am #32692Paul PrometheanModerator
Hi Xan and Ashley,
Thanks for your replies. As this would appear to be an issue with Chrome OS it is not something that we can change, as the change to make it work involves updating the latest Chrome version.
If we can be of any further assistance please do not hesitate to get back in touch.
April 7, 2021 at 7:57 pm #33209kate alstotParticipant
I have updated my Chrome just now and the problem persists. It still says RTC Connecting and then RTC failed.
April 8, 2021 at 9:48 am #33215Craig PrometheanModerator
Thank you for your post.
This may be due to a network issue. Please go to https://test.webrtc.org/, run the test and see if this helps you to identify where the issue is failing.
Also, can you please make the suggested changes in the below support 1796.
Please let us know if you need any further support.
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