[Adomas Dan]

Hello.

I have areally huge problem. Yesterday I was testing screen share function on Promethean Cobalt and it worked well after few times of tryng to connect pc to tv. But today it just stopped working. I kept trying to connect but the app on pc just turns off randomly. Any fixes?

 

 

Adomas

 

[Arianna Promethean]

Good morning Adomas,

Thank you for your post.

Does ScreenShare turn off randomly only on this computer you are using or does it happen on others as well?

Please, have a look at the following article on the system requirements for ScreenShare: https://support.prometheanworld.com/article/1770.

It might be worth to clear cache and data on the ScreenShare app and to whitelist the ScreenShare URL, as explained in this article: https://support.prometheanworld.com/article/1796/.

Please, do not hesitate to get back in touch should you have any more queries.

Kind regards,

Arianna

Promethean Technical Support

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