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    • #29766
      Adela PopescuAdela Popescu

      Yesterday I got a new laptop and I re downloaded ActivInspire This is my new tool bar. I can’t find the Shapes, also I can’t find the blue window that allowed me to use other documents, pages etc. It’s still there, but it opens the little circle on desktop. If I am trying to customize the tool bar, I can’t find Commands in View…

    • #29770
      Kate PrometheanKate Promethean

      Hi Adela,

      Thanks for your post.

      In regards to this issue, are you using the Personal Edition or the Professional Edition of ActivInspire?

      You can find this out by going to help > about and it should tell you at the top.

      The Shapes tool is only available on the Professional Version of ActivInspire.

      Here is the link to the ActivInspire Specifications sheet:

      It shows you which tools are available on each version.

      If you are on the Personal Edition you may be able to upgrade to the Professional version referring to the instructions of this article:


      To add a tool to your toolbar try going to file > settings > commands.

      Select the tool you want from the left column then click add then done.

      If you require any further assistance please feel free to get back in touch.

      Kind regards,


      Promethean Technical Support



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