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    • #33384
      Krista NelsonKrista Nelson
      Participant

      My activinspire software is not working. I can open up the app but once I start working it freezes up and I am not able to do anything or access any other functions on my computer. I have uninstalled and reinstalled the software and that did not fix the issue. I believe the software update might be too much for my computer. Is it possible to download an older version of the software?

    • #33394
      Paul PrometheanPaul Promethean
      Moderator

      Hi Krista,

      Thanks for posting.  Have you tried performing a manual uninstall of the software?  We have articles that detail how to do this:

      Windows: https://support.prometheanworld.com/article/1644/

      Mac: https://support.prometheanworld.com/article/1646/

      Please try this and if this does not work please come back to us with what operating system you are using.

      We look forward to your reply.

      Kind regards,
      Paul

      Promethean Technical Support

       

    • #33395
      Krista NelsonKrista Nelson
      Participant

      Yes, my IT did an uninstall and then I reinstalled the software from your site and I am still having the same issues, as is another teacher in our district.

      I currently have MacOS Mohave version 10.14.6 on a very old macbook pro (13-inch Mid 2012).

    • #33408
      Vickie CuttsVickie Cutts
      Participant

      Why can’t I open or use the ActivInspire software from home???  I am using the school laptop that I use in my classroom.  Software works fine at school—-but will not open at home.

    • #33426

      Hi Vickie,

      Thanks for posting.

      What exactly do you do once you have opened it? Have you connected ClassFlow connect through ActivInspire?

      Looking forward to hearing from you.

      Kind regards,

      Carrie

      Promethean Technical Support

      https://support.prometheanworld.com/

    • #33443
      Kate PrometheanKate Promethean
      Moderator

      Hello Krista,

      We are sorry to hear that the issue is ongoing. Due to the nature of this issue we are going to open a case and email you directly. Please expect an email shortly.

      Thanks,

      Kate

      Promethean Technical Support

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