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    • #1051
      Jenny ReillyJenny Reilly
      Participant

      When I do on screen recording, my audio does not record.

    • #5883
      Anonymous
      Inactive

      Hi,

      Thank you for your post.

      Please ensure that the microphone on your computer is switched on.
      Can you record sound with other audio applications?

      Thank you
      Miguel
      Promethean Technical Support

    • #5884
      Anonymous
      Inactive

      I’m having the same issue. I know it has to do with the fact that my audio and whatever it is that allows my pens to work on my promethean board is set up through a USB cord. When I unplug my USB cord and then record the screen and my voice, it works fine but I can’t write on my board (have to do it through my computer which is not easy to write or draw). How can I keep my Promethean Board working and have my voice recording while I’m recording my screen? Thanks!

    • #5885
      Anonymous
      Inactive

      Hi,
      Thanks for posting on the Support Community.

      How have you got your microphone called, or are you using a built in microphone to your laptop/computer?

      It may be, that you need to have your USB cable connected for your interaction with your pens and sound, however you will need to look at your computers playback devices and ensure that the microphone is selected in the recordings.
      Ensure that within ActivInspire that you have Record audio ticked within Settings>Recordings.

      I hope this information helps.

      Kind regards,
      Adam
      Promethean Technical Support

    • #5886
      Anonymous
      Inactive

      How can I video screen capture from ActivConnect? I would like to capture the screen and audio from my lesson and make available to students that are not present for my live sessions.

    • #5887
      Anonymous
      Inactive

      Hello Browncj,

      We do not have a built-in screen recorder application for
      the ActivConnect.

      There is a few that can be found in the store that may be
      suited to creating that content, but it would really depend on preference.

      Also, you would need to have a microphone of your choice to
      capture audio from those sessions as well.

      Kind regards,
      Martha
      Promethean Technical Support

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