Interactive Flat Panels
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    • #35654
      Chris BrownChris Brown

      Have 4 Titanium units that the touchscreen will not respond. Attached a mouse and rebooted so I could try and run the update and install the downloaded software again. Update app will not come up. Units are slow to bootup, taking more than 5 minutes to power up. One have very faint faint screen during bootup. Another is caught in a loop of updating the Bezel firmware.

    • #35658

      Hello Chris,

      Thank you for your post to our Forum.

      Due to the nature of this issue, we are going to contact you directly via e-mail with specific troubleshooting questions.

      Kind regards,
      Promethean Technical Support

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