Interactive Whiteboards
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    • #1322
      MartinMartin
      Participant

      Hi!
      I have a question regarding the usb connection to a whiteboard.
      The setup is:
      – Ubuntu 14.04 32 bit (Kernel 4.2.0-34)
      – added promethean repository
      – installed activmeta-de
      => everything seemed to be perfect. I can start acticinspire.

      BUT:
      When i plug in the usb cable nothing works.
      lsusb shoes nothing until i pull out the usb cable.

      I tried to reinstall activdriver
      “sudo apt-get install –reinstall activdriver”
      OUTPUT:
      ubuntu@admin-t440:~$ sudo apt-get install –reinstall activdriver
      Paketlisten werden gelesen… Fertig
      Abhängigkeitsbaum wird aufgebaut.      
      Statusinformationen werden eingelesen…. Fertig
      0 aktualisiert, 0 neu installiert, 1 erneut installiert, 0 zu entfernen und 0 nicht aktualisiert.
      Es müssen noch 0 B von 66,9 kB an Archiven heruntergeladen werden.
      Nach dieser Operation werden 0 B Plattenplatz zusätzlich benutzt.
      (Lese Datenbank … 468234 Dateien und Verzeichnisse sind derzeit installiert.)
      Vorbereitung zum Entpacken von …/activdriver_5.11.7-1~Ubuntu~1404_i386.deb …
      Entpacken von activdriver (5.11.7-1~Ubuntu~1404) über (5.11.7-1~Ubuntu~1404) …
      activdriver (5.11.7-1~Ubuntu~1404) wird eingerichtet …
      activmgr: Kein Prozess gefunden
      activmonitor: Kein Prozess gefunden
      activremote: Kein Prozess gefunden
      Installing kernel module. Output will be stored in /var/log/messages…
      logger: Driver location: /lib/modules/4.2.0-34-generic/kernel/drivers/input/tablet
      logger: Promethean: Copying driver module in kernel.
      logger: rmmod: ERROR: Module promethean is not currently loaded
      logger: modprobe: ERROR: could not insert ‘promethean’: Exec format error
      logger: insmod /lib/modules/4.2.0-34-generic/kernel/drivers/input/tablet/promethean.ko
      logger: Promethean: No driver found for the current kernel 4.2.0-34-generic. The driver needs to be rebuilt.
      logger: Promethean: This requires make, gcc and the kernel headers / kernel source packages.
      logger: Promethean: Building Promethean activdriver…
      logger: make -C /lib/modules/4.2.0-34-generic/build SUBDIRS=”/usr/src/promethean/kernel” clean
      logger: make[1]: Verzeichnis »/usr/src/linux-headers-4.2.0-34-generic« wird betreten
      logger:   CLEAN   /usr/src/promethean/kernel/.tmp_versions
      logger:   CLEAN   /usr/src/promethean/kernel/Module.symvers
      logger: make[1]: Verzeichnis »/usr/src/linux-headers-4.2.0-34-generic« wird verlassen
      logger: Installing…
      logger: rmmod: ERROR: Module promethean is not currently loaded
      logger: insmod /lib/modules/4.2.0-34-generic/kernel/drivers/input/tablet/promethean.ko
      logger: Driver installed successfully
      logger: rm: das Entfernen von »./promethean.ko.backup“ ist nicht möglich: Datei oder Verzeichnis nicht gefunden
      evdev already loaded
      Added Promethean module.
      Please restart X before using the board.
      This can be done by logging out (safe method) or pressing CTRL-ALT-BACKSPACE (unsafe).

      What can i do??

      Kind regards
      Martin

    • #6701
      Anonymous
      Inactive

      Hi,

      Thank you for your post.

      Please confirm the model of the ActivBoard.
      Also please confirm the version of the Activdriver and firmware.

      Does the connection work fine if you use a Windows laptop/computer?
      Thank you
      Miguel
      Promethean Technical Support

    • #6702
      Anonymous
      Inactive

      Hi,
      the tested Activboard is an Pro ActivBoard 87″ (Product Code ABV387PRO).
      The same Board works fine with an older Version of ubuntu 14.04 (with the 3.19.0-51 Kernel) with the same installation script. We do not have any Windows computer for any of our 30 boards. They all work with ubuntu 12.04 except one. Because end of life of 12.04 is next year we need to migrate.

      The Activdriver is 5.11.7-1~Ubuntu~1404 (see log data in the first post).

      I cannot access system control of the board, because the usb connection failed (see the fist post)

      Thank you
      Martin

    • #6703
      Anonymous
      Inactive

      Hi Martin,

      When the ActivBoard is connected to the working machines, what is the firmware version showing for the ActivBoard within ActivManager as it could be that a firmware update may resolve the issue.

      We look forward to your reply.

      Kind Regards,
      Paul

      Promethean Technical Support

    • #6704
      Anonymous
      Inactive

      Hi,
      it seemed to be the same problem as in
      https://support.prometheanworld.com/article/?kb=Connection-Issues-with-USB-3-0-and-or-Intel-8-Series…
      It works with a boosted USB 3.0 hub.

      I also tried to update the firmware (V8.04 Buil 4), but the update button is disabled.

      Kind regards
      Martin

    • #6705
      Anonymous
      Inactive

      Hi Martin,

      I will send you a link to download the latest firmware file for your ActivBoard via email.

      The upgrade button being greyed out is because you need to run the command in ActivAid first to allow access to the firmware update.

      Please let us know if this is successful.

      Kind Regards,
      Paul

      Promethean Technical Support

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