Unfortunately timer has stopped – Promethean Community

Unfortunately timer has stopped

This topic has 1 reply, 2 voices, and was last updated 1 month, 1 week ago by Wendy.

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- December 12, 2019 at 4:42 pm #18631
  
  Stefano Matarrese
  Participant
  
  Dear all
  
  I get this message all the time
  
  « Unfortunately ….. has stopped »
  
  whenever I try to launch TIMER, SPINNER, WHITEBOARD
  
  Thank you
  
  Using an AP6-65-4K (with latest update)
- December 13, 2019 at 6:11 am #18641
  
  Wendy
  Moderator
  
  Hi Stefano,
  
  I think you posted this one twice. As this is the correct forum for this topic, I will copy my reply here too:
  
  Hi Stefano,
  
  Try the following: Start the ActivPanel, switch to the OPS source.
  
  Click on the menu icon at the bottom left of the background surface.
  
  Click on Settings at the bottom, then Settings again on the screen that appears next.
  
  This should take you into the Android settings.
  
  Now click apps – find the ActivTools – Whiteboard and any other apps you found crashing and select them to Clear Data
  Restart the OPS from the side of the ActivPanel
  Should this not resolve the issue, you may need to reset the ActivConnect OPS-G and update it to the latest software version :
  
  1711
  
  1556
  
  Thanks,
  
  Wendy
  
  Promethean Technical Support
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