Interactive Flat Panels
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    • #18631
      Stefano MatarreseStefano Matarrese
      Participant

      Dear all

      I get this message all the time

      « Unfortunately ….. has stopped »

      whenever I try to launch TIMER, SPINNER, WHITEBOARD

      Thank you

      Using an AP6-65-4K (with latest update)

       

    • #18641
      Wendy PrometheanWendy
      Moderator

      Hi Stefano,

      I think you posted this one twice. As this is the correct forum for this topic, I will copy my reply here too:

       

      Hi Stefano,

      Try the following:  Start the ActivPanel, switch to the OPS source.

      Click on the menu icon at the bottom left of the background surface.

      Click on Settings at the bottom, then Settings again on the screen that appears next.

      This should take you into the Android settings.

      Now click apps – find the ActivTools – Whiteboard and any other apps you found crashing and select them to Clear Data
      Restart the OPS from the side of the ActivPanel
      Should this not resolve the issue, you may need to reset the ActivConnect OPS-G and update it to the latest software version :

      1711

      1556

      Thanks,

       

      Wendy

      Promethean Technical Support

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