Interactive Flat Panels
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    • #36003
      Gary Moore JrGary Moore Jr

      When attempting to install a file from a usb connected to the ActivPanel I receive the message “Unknown App can’t be installed by this user”. I am currently logged in as admin of the panel and unable to manually install a Radix MDM app. Any suggestions?


      Gary M

      Department of Technology

      Albemarle County Public Schools

    • #36007
      Noel PrometheanNoel Promethean

      Hello Gary,


      Thank you for your post.

      Can you please ensure that you have sideloading enabled through the configuration in Promethean Panel Management.

      Please ensure that the file is also an .APK file.

      If the issue persist, please provide us with the model of the ActivPanel you are using.

      Hope this helps.


      Thank You,


      Promethean Technical Support

      • #36011
        Gary Moore JrGary Moore Jr

        Thank you Noel! This process worked.


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