Interactive Flat Panels
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    • #18851
      Beth MillerBeth Miller

      We just purchased the Titanium Boards. It was our understanding that with the Vellum Technology, we could rest our writing hand on the board as we were writing and only the pen would make marks on the board? However, when we try this, marks are being made by the side of our writing hand. Is there something in the settings we need to change?

    • #18858

      Hi Beth,

      Thanks for posting.

      If you go to the Locker, Settings, for Palm Mode change this so that this isn’t lit. When you use the whiteboard app, this can then be shown if you try to place your palm on the ActivPanel and try to right.

      Please ensure that if you aren’t using the latest version of ActivPanel software by using the Update app.


      Kind regards,

      Promethean Technical Support

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