March 28, 2019 at 6:35 pm #15694
I have ran into a ton of issues with video conferencing via the ActivConnect G. With Skype for Business I’ve had to downgrade the app to get the camera to work and with Zoom I can get the video to work, but not able to transmit audio. Is there something I am missing or is this just a known problem with the Android TV boxes? Seems like the USB Camera/Microphones just have a ton of problems. Let me know your thoughts or solutions if you know of any. Really trying to get Zoom to function for a special situation. Thanks in advance.
March 29, 2019 at 7:20 am #15700
The application may have been designed around mobile phone and tablet devices that have built in microphones and cameras, which is why you may get one work and not the other.
Have you tried Skype Lite at all as this has recently been released?
If not, this could potentially be a setting on the application.
You may be best to reach out to the developers and see if there is any further recommendations they have for their application.
April 3, 2019 at 7:01 am #15726IT SupportParticipant
We have the same issue using cameras with videoconferencing. This is our thread: https://community.prometheanworld.com/forums/topic/webcam/#post-15715
Adam: please read all the messages, we already talk about the options in the apps and it not exists. Google Duo is not a solution (offer one app the teachers, they will kill us). What firmware are you using right now?
We will create a video showing what we do, maybe it helps.
April 3, 2019 at 9:58 am #15731
I’ve responded to your message on your thread.
April 9, 2019 at 9:43 am #15768
Thanks for your reply.
We had previously tried Skype Lite which worked (once changing the camera to the rear position), however it appears that this may not be the case for everyone (see related thread).
We would recommend contacting the developers of the app for further advise if you have issues.
- You must be logged in to reply to this topic.
- Release Notes for ClassFlow v6.10 (released to US users 14 February 2020)
- Release Notes for Apps: Screen Share, Classroom Essential apps, myPromethean Mobile App (released 6 December 2019)
- Release Notes for ActivPanel Elements Series v3.3 (released 6 December 2019)
- Release Notes for ActivDriver v5.18.18 (released 6 December 2019)
- Release Notes for ActivConnect OPS-G v2.4.1 (released 6 December 2019)