Interactive Flat Panels
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    • #33357
      Natalie CotnerNatalie Cotner

      Hello –

      I use google chrome on my promethean board. I have had issues since November with my promethean board playing video – the whole time the video glitches. I even got a new board installed last week, and I am still having the same issue.

      Can anyone help me solve this problem? It happens on any site that I use, and any video. I have adjusted the display settings, I have updated everything – my IT guy can’t figure it out either.


    • #33366
      Craig PrometheanCraig Promethean

      Hello Natalie,

      Thank you for your post.

      Can you please confirm if you are using the Chrome app or are you using the browser?

      Does the video glitch if you use another browser?

      Can you also confirm the model of Promethean hardware you are using?

      We look forward to hearing from you.

      Kind regards,


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