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    • #225
      Kelly VelardeKelly Velarde
      Participant

      I opened Activinspire to attempt to register an Activslate and was prompted to allow a version update. I clicked o.k. and now all my previous settings are gone, and I cannot register any devices. It’s a mess. I really need this to function.

    • #3821
      Anonymous
      Inactive

      Hi Kelly.
      If no devices are showing within the ‘Device Registration’ section of ActivInspire I would recommend upgrading your driver also as you will still be using a previous version if updating ActivInspire within the “Check for updates” section.
      Please download the relevant driver by going to http://www.PrometheanKB.com and searching for article 10902. Once this is installed restart ActivInspire and you should be able to re-register your ActivSlate device.

      If you still are in need of help after updating the software please contact Promethean Technical Support by filling in the ‘Contact Us’ form on our Knowledge Base website or either by phone. In either instance please quote case reference 00470861.

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